Boyd CAT has been able to thrive for over 150 years of combined history because of our people. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.
Inside Product Support Representative
Location: Louisville
Address: Louisville, KY
Requisition ID: 2024-5265
Posting Date: 08/23/2024
DESCRIPTION:
Establish and maintain a professional inside sales relationship with assigned customers to ensure customer satisfaction, increased sales and profitability while maximizing the Company product support value.
REQUIREMENTS:
Excellent interpersonal skills, and written and verbal communication skills
Good working knowledge of computers, spreadsheets, word processing programs
Highly self-directed
Ability to work independently or in a team environment with rapidly changing priorities and demands
Willingness to learn and be trained
High degree of mechanical aptitude
Travel to branches or other locations as required to perform assigned duties
Maintain a valid motor vehicle operators' license
ESSENTIAL FUNCTIONS:
Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards
Assist work team to meet the objectives of the department and the Company
Analyze the Company and competitive pricing, distribution, actions and policies and make recommendations to improve sales, market share and profit for each assigned customer
Develop and maintain all assigned customer information, including ownership, personnel changes or assignment
Develop and maintain a high level of product knowledge and merchandising programs offered
Review on an ongoing basis equipment usage trends for the customer
Update incremental sales gains for assigned customers, monthly
In assigned territory, develop potential customer base & assist new customers in opening accounts with the Company
Monitor and report all pertinent parts and service marketing information relative to competitive activity, customer information, and product performance
Identify areas for new opportunities to continually expand Product Support Sales coverage
Knowledge and effective use of pricing, inventory management, and merchandising plans to achieve maximum impact
Communicate clearly and precisely both verbally and in writing to all levels of company management, the Company customers, employees, and outside vendors
Control and manage personal travel and business expenses
Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
