Corporate Site | Careers | Position Openings

Boyd CAT has been able to thrive for over 150 years of combined history because of our people. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

Manager Parts Sales Center
Location:
Louisville		Address:
Louisville, KY		Requisition ID:
2024-5299		Posting Date:
07/16/2024

REQUIREMENTS:

  1. Bachelor’s Degree or equivalent experience
  2. Minimum of three years’ experience in a managerial position within the heavy equipment industry or as a call center manager (in any industry)
  3. Ability to motivate, lead, coach and train employees
  4. Willingness to learn, be trained, and coach
  5. Excellent interpersonal skills, and written and verbal communication skills
  6. Good understanding of budgeting
  7. Good working knowledge of computers, spreadsheets, word processing programs (Outlook, Excel and Word)
  8. Ability to work independently or in a team environment with rapidly changing priorities and demands

ESSENTIAL FUNCTIONS:

  1. Lead team members to promote efficiency with the parts sales center to increase parts sales
  2. Work with Human Resources to recruit, interview and hire talented individuals for the Parts Sales Center
  3. Develop and maintain a voicemail follow-up system to ensure all messages are addressed in a timely manner
  4. Develop standard operating procedures for the Parts Sales Center processes and for other items such as after-hours calls for other departments
  5. Develop a training program for Parts Sales Center to include training on parts, products, services offered by the Company, as well as include Customer Experience training
  6. Oversee the e-commerce parts sales of the Company and work to grow and develop
  7. Work with other divisions and departments within the company for special marketing programs
  8. Maintain up-to-date knowledge of industry developments
  9. Conduct annual reviews and develop an ongoing performance management program
  10. Handle complex customer complaints or inquiries
  11. Monitor financial objectives and prepare an annual budget for sales and expenses
  12. Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
  13. Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
  14. Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
  15. Follow all work, safety rules, and procedures
  16. Perform other duties as necessary and assigned