Boyd CAT has been able to thrive for over 150 years of combined history because of our people. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.
Supervisor Service
Location: Louisville
Address: Louisville, KY
Requisition ID: 2024-5317
Posting Date: 08/14/2024
DESCRIPTION:
A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.
Schedules and supervises all activities of the department and provides a high quality of service to customers while achieving profit objectives.
REQUIREMENTS:
High school diploma or equivalent
General knowledge of Caterpillar equipment and components
Experience with computers and S.M.C.S. systems and procedures
General knowledge of service and parts department operations
Ability and willingness to function outside normal working hours
Demonstrated ability to apply tact and diplomacy in dealing with customers and fellow employees
ESSENTIAL FUNCTIONS:
Supervise, train and evaluate staff; maintain high quality work force
Schedule and coordinate repairs by priority, assigning most qualified technicians to achieve highest quality repair at the lowest cost and coordinating work with other departments, branches, or outside vendors to meet estimated completion dates and to keep customer downtime to a minimum
Prepare written estimates; initiate opening, closing, and accuracy of all work orders; document, on work order, all conversations and agreements with customer or branch; approve and verify time cards, Service Reports, SIMS Reports, and monitor paperwork required
Assist in developing Annual Business Plan for Branch Service Department
Supervise personnel and oversee tooling and equipment to maintain a safe, efficient operation while meeting productivity and profit levels established in the Annual Business Plan
Maintain good customer relations; settle customer complaints and/or provide documentation and technical input to assist Branch Management Team in resolving customer controversies
Monitor return of tooling and unused parts; ensure proper processing of parts by Technicians
Resolve unusual or complex issues/problems in coordinating work with other departments or branches
Maintain a high degree of discretion in handling confidential matters
Evaluate employee work performance and counsel or recommend employee for training
Conduct monthly departmental and safety meetings to keep employees informed of policies, procedures, new products, and equipment updates
